Technology
HARNESSING CONNECTIVITY: THE KEY TO GLOBAL EXCHANGE OPERATORS FINDING NEW HORIZONS IN THE CLOUD
Source: Finance Derivative
Offering the massive amounts of storage and compute power that drives our digital lives, the cloud is an incredible innovation, one that has changed the way we communicate, the way we consume entertainment, the way we work – and, yes, the way we do business. But the cloud cannot work without the network infrastructure underneath.
Global financial exchange operators are harnessing cloud technology to make marketplaces more accessible, secure, and cost-efficient. And reliable network infrastructure is critical to enabling the robust and secure connectivity required by buyers and sellers, fund managers, and investment banks in a marketplace.
Scaling up with the cloud
It was the potential of the cloud that caught the attention of Intercontinental Exchange (ICE), a Fortune 500 firm that operates regulated marketplaces, including the New York Stock Exchange, and provides market data and technology solutions for the listing, trading, and clearing of derivatives contracts and financial securities across major asset classes.
ICE has long offered a significant portfolio of data services used to support the trading, investment, and risk management needs of financial institutions, corporations, and government entities around the world. But to scale up, the ICE Global Network team knew they had to extend these services beyond the company’s own network, allowing customers to utilise financial and data services wherever and whenever they were needed.
The answer, they realised, lay in the cloud.
It was a conclusion reached after observing customer behaviour. ICE Global Network noticed that not all of its clients required direct access to its global network via a physical point of presence in order to utilise important business content and services. Aware that many had also woven public cloud services into their in-house computing architecture, ICE knew that it was there, in the cloud, that it wanted to make strides forward.
The end result of this understanding was developing what it calls ‘IGN Cloud Connect’; a service that provides customers secure access to ICE’s proprietary data content – including ICE Consolidated Feed, ETF Hub, Pricing, and Reference Data – directly from the cloud. An intuitive solution, IGN Cloud Connect is designed for easy customer adoption and integration on a rapid timeframe.
A key part to ensuring the success of this project was designing cloud-based access that was on par with on-premises solutions, including security and low latency. ICE Global Network also needed to make sure that customers could adopt and integrate this new solution quickly and easily to anything they already use. This was where a software-defined network (SDN) made all the difference.
Connecting it all together
With all the flexibility that the cloud provides, matching it with the connectivity element is key to fully utilising its potential – [potential that cannot be reached with the unreliable public internet]. With a software-defined approach, everything is mediated through a software layer that connects the full cloud infrastructure.
Using software-defined networking to build a purpose-built, private network-as-a-service (NaaS) greatly simplifies the process of creating and provisioning hybrid and multicloud networks – making it the ideal solution to match the flexibility that ICE Global Network required, while ensuring that it was compatible with customer needs too.
Utilising a NaaS solution to connect to the cloud also helped to reduce complexity of IT infrastructure and costs. More importantly, for financial services, it can reduce downtime as it helps to virtualise most of the physical networking devices thus reducing the network management and maintenance load.
Another major benefit for exchange operators is that they can quickly adapt to peaks and troughs in demand. Increasing bandwidth when needed can be critical to quickly adapting to changes in the stock market, for example. Ensuring that IGN Cloud Connect has connectivity to the cloud that is elastic — where bandwidth can be turned up or down in an instant – provides additional flexibility for customer needs. It also ensures that core business operations consistently perform if there are peaks in demand and that, equally as importantly, IT leaders are not paying for unused bandwidth that they don’t need.
Bringing the cloud off ICE
By utilising a NaaS solution, ICE Global Network’s new cloud offering doesn’t sacrifice any of the performance, security, or privacy that its customers have come to enjoy when connecting to data services locally. Better yet, the connectivity ensures that IGN Cloud Connect is ‘provider neutral’, meaning users can access ICE Global Network’s data via multiple public cloud environments – Amazon Web Services (AWS), Microsoft Azure, Google Cloud – to name a few. Coupled with a high level of reliability and cost efficiency, it’s a compelling proposition.
With the launch of IGN Cloud Connect, ICE Global Network has successfully expanded its services to prominent cloud platforms in no fewer than twenty-four countries worldwide. With that sort of reach, the company’s customers have access to over 229 cloud on-ramps across North America, Europe, and Asia Pacific – each one performance-tuned and secured against cyber intrusion.
Industry-wide benefits of the cloud
ICE needn’t be the only one looking to the skies with hopes of expansion – cloud technology can be leveraged right across the exchange operator industry if it is coupled with the right connectivity.
Using software-defined networking that bypasses the public internet, exchange operators can offer their customers access to data and financial services with far greater flexibility than conventional means, without losing a shred of the security, privacy, or performance afforded by a local connection.
Add in the cost-saving potential of flexible bandwidth fees and a shorter time to market thanks to smarter connectivity, and it’s into the cloud that becomes an attractive proposition for the exchange operator sector.
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Business
Enhancing the eCommerce customer experience through the power of multiple payment options
Source: Finance derivative
Spokesperson: John Harris, Senior Vice President, Travel & eCommerce, emerchantpay
Today’s consumers have higher expectations from brands than ever before. In fact, more than half of consumers (54%) will not return to a brand after just one bad experience. This is due in part to shoppers becoming accustomed to the convenience of the digital era, where they can purchase items at the click of a button from the comfort of their own homes.
To remain competitive in a rapidly evolving market, and prevent customers turning elsewhere, eCommerce merchants must deliver outstanding customer journeys and a seamless overall customer experience (CX). This includes a hassle-free online purchasing process, with payment options that align with customers individual preferences. Consequently, merchants that only offer traditional payment methods risk falling behind.
Offering a variety of payment options is not just about convenience. It also directly impacts customer satisfaction and loyalty. For online retailers looking to improve their CX, expanding their payment offerings is essential. In doing so, they can cater to a broader customer base, increasing loyalty and ultimately driving revenue.
The demand for diverse payments across eCommerce markets
A key factor driving the need for diverse payments is the rapid rate at which the UK eCommerce market is growing. At the end of last year, there were nearly 60 million eCommerce users across the nation. This is anticipated to increase to over 62 million in 2025. As the market expands, so does competition. And with significantly more online brands available, customer loyalty is waning.
For instance, if a customer does not receive a quick and seamless experience from one retailer, they can easily find an alternative merchant to meet their demands. In fact, 44% of UK consumers stop a purchase if their favourite payment method is not available – highlighting the importance of a diverse payment offering. This demonstrates that consumers demand flexibility in payment options as part of a frictionless experience.
Another reason merchants need to expand their payment offerings is to enable better global transactions. The ability to sell products to customers worldwide is a major benefit of eCommerce and can drive huge business success. However, there are challenges to be considered. For example, different countries often have preferred local payment methods and, in some regions, consumers may lack access to certain solutions. Therefore, offering a variety of payment options can help retailers meet the needs of all users and ensure a quality experience, no matter their location. By adapting to local payment preferences, merchants can create a consistent experience for global customers, supporting both satisfaction and loyalty.
How do different payment solutions help improve CX?
There are a range of Alternative Payment Methods (APMs) gaining traction across the eCommerce industry. One key example is Open Banking. This solution streamlines online shopping by enabling direct bank-to-bank transfers. This approach speeds up the checkout process significantly – transactions can be completed in seconds, with no need for consumers to enter their card details. With real-time processing, funds move instantly from the customer’s account. This provides consumers better clarity on their financial situation and can aid their budget management.
Additionally, the direct connection between banks, coupled with robust bank-level authentication measures, significantly reduces the risk of fraud for users. In brief, Open Banking offers a faster, more transparent and secure way for consumers to make online purchases, significantly enhancing the overall CX.
Digital wallets, such as Apple Pay, are another payment method that can help optimise CX. Digital wallets store a user’s credit or debit card details in an app, encrypting sensitive details for security during transactions. Then, consumers can pay for their products and services using their smart device. Digital wallets allow for quick payments, streamlining the online checkout process by saving time and reducing friction during transactions as they are not required to input card details. Typically, users can also access their digital wallets across various devices, making it easy to make payments from smartphones, tablets or smartwatches.
By incorporating solutions like these, merchants can significantly enhance the CX through faster, more secure, and convenient payment options. However, integrating these APMs seamlessly often requires the expertise of a trusted payment service provider (PSP). PSPs enable merchants to quickly adopt diverse payment solutions that cater to customer preferences globally. In fact, for 32% of payments leaders, the ability to offer a range of global payment options is the key reason for seeking a PSP partner. When partnering with a trusted PSP, eCommerce businesses are better equipped to meet consumer demand for alternative payments. This gives them a competitive edge as they can deliver seamless and flexible experiences that customers expect.
Ultimately, the flexibility and convenience of multiple payment options reduces friction in the purchasing process for consumers. This leads to a better overall CX and increased satisfaction. And the happier a consumer is with their experience with a brand, the more likely they are to become a loyal customer. For merchants, this can result in higher conversion rates, reduced cart abandonment and improved customer retention. As all this helps brands to gain a competitive edge in the increasingly crowded eCommerce landscape, offering multiple payment options is an obvious win-win.
Business
How to maintain efficiency without sacrificing authenticity with GenAI
Jason Morris, SEO Marketing Manager, Brew Digital
Content creation has been fundamentally and forever changed by GenAI tools. They offer a fast and efficient way of building content, in a matter of seconds, and a majority of businesses have been deploying it in some capacity for the last two years.
In particular, tools like ChatGPT, Copy.ai and Jasper have transformed copywriting, allowing businesses to quickly turn around high-quality content, social media content, blog posts and marketing copy, in a matter of minutes. It has also revolutionised our approach to SEO, helping with everything from optimising keywords to generating content that meets search engine standards.
However, the same capability that makes AI attractive – its speed in generating content – can result in copy that feel generic and impersonal, risking the intuition and creativity that are essential for compelling brand messaging. This is because AI, by nature, operates on probabilistic models that predict the most likely next word or phrase based on patterns in the data it has been trained on.
Large language models (LLMs), are excellent at identifying and replicating patterns, but lack the creativity and intuition that come from human experience. While this can be useful for producing factual or structured content, it often results in formulaic writing that lacks originality and depth. In areas like storytelling or thought leadership, where original insights are key, AI struggles to deliver the same level of nuance and emotional connection that human writers can achieve.
Inauthentic writing does not just risk disengaging brand audiences, either, and many search algorithms are now designed to detect web pages with AI-generated content and diminish its domain authority. This will inevitably lead to diminished visibility and a drop in organic traffic, and is exemplified by Google removing a staggering 40% of indexed web pages for failing to meet its E-E-A-T (Expertise, Experience, Authoritativeness, Trustworthiness) standards. This is a trend we can expect to see continue as GenAI created content becomes even more prevalent.
Thus, the challenge for brands in the age of AI is to harness the power of efficiency without losing the unique voice that sets them apart.
‘Bans’ are counter-intuitive
The first step in striking the balance between efficiency and authenticity is to establish blueprints for how AI can and should be used within a business setting. For companies keen to retain that human flair, limiting AI usage may seem attractive. However, staff will use GenAI for content creation regardless of whether or not their employers tell them not to. In fact, a blanket ban on GenAI will only lead to the bigger challenge of ‘Shadow AI’.
Recent research shows that 78% of knowledge workers use their own AI tools to complete work, yet 52% don’t disclose this to employers. This not only poses significant organisational risks like data breaches, compliance violations, and security threats, but it also means business leaders will never have full transparency over how much, and how often, GenAI is being used to create the messaging that’s being published for customer or public consumption.
So how should GenAI be used?
For businesses that regularly need to create high-volumes of detailed content, GenAI tools like Jasper can provide crucial support for building first drafts, generating ideas, and providing digestible summaries or even detecting mistakes across existing copy. This process of leaving the more time-consuming content creation tasks to AI frees up considerable time for content creators and enables them to focus on strategy and creativity.
Likewise, tools such as MarketMuse can analyse audience behaviour and preferences, audit existing content, suggest SEO optimisation, and identify gaps in coverage. These data-driven insights enable brands to create more tailored and engaging content, improving both reach and conversion rates.
Another significant advantage is consistency. Ensuring a uniform tone and style across various platforms is essential for cultivating a cohesive brand identity. AI tools play a crucial role here, by supporting content so that it aligns with established brand guidelines. By maintaining consistent messaging, businesses can strengthen their connection with their audience and foster long-term trust.
For businesses and content creators looking to use GenAI to create content which will be made public, it’s essential for them to review, refine and personalise outputs extremely carefully. This ensures that the final output remains true to the brand’s voice and offers genuine value to the audience.
GenAI is no substitute for human storytelling
While AI can support efficiency, human insight is essential for crafting content that truly resonates. This is especially true in storytelling and in complex strategies like seo consultancy, where aligning with audience expectations requires a thoughtful, hands-on approach.
Humans are still best equipped to connect with audiences on an emotional level. Storytelling, creativity, and real-life experience are areas where human writers hold a distinct advantage.
By blending AI’s efficiency with the creativity and empathy that only humans can bring, brands can produce content that is not only high-quality but also deeply engaging. AI tools, therefore, should complement human creativity, not replace it. Striking this balance allows businesses to maximise efficiency without sacrificing authenticity, creating content that resonates and builds long-term connections with audiences.
Business
Artificial intelligence will revolutionise the manufacturing industry: here’s how
By Grace Nam, Strategic Solutions Manager at Laserfiche
Much of the manufacturing industry continues to rely on traditional ways of handling data and documentation, with scattered technology and complex processes acting as barriers to progress and hybrid working. This siloed information coupled with rising costs, logistical uncertainty, and doubts over the supply of essential raw materials is making manufacturing stagnant.
The answer is digitalised smart systems and processes. Innovations such as AI-powered cloud document management systems (DMS) can control and organise critical data, creating a single source of truth to streamline processes and provide multi-layer protection against missing documentation to comply with regulations. Let’s look at some of the core ways that AI will revolutionise manufacturing: minimising errors, empowering employees, and attracting talent.
Harmonising processes, freeing up time
First, by digitalising data and investing in AI integrations, manufacturing leaders can reduce margin for error. While the integration of IOT may appear to garner similar results, the real impact of AI is incredibly different.
IOT focuses on supporting machines and network enablement. On the other hand, AI supports the functionalities that are traditionally confined to the realm of human responsibility and intelligence. While IOT connects physical objects to manufacturing networks, AI harmonises the entire process and structures unstructured data.
The value of AI lies in its scalability. AI can reduce tedious data entry for employees and eliminate delays, having the potential to transform employees’ lives by reclaiming time for valuable projects and saving resources.
Creating more efficient process cycles
AI also enables manufacturing leaders to enhance process automation, making the more time-consuming elements of the manufacturing process rule-based and decision-driven. For instance, in a recent SME study that surveyed over 300 manufacturing professionals, one-third of respondents reported experiencing work delays a few times a week across various operational processes.
As is the case with minimising errors, the role of AI is to free up human employees for other tasks, not replace them. AI and ML are invaluable tools to save countless hours wasted by employees fulfilling administrative tasks, reclaiming significant amounts of time that can be redirected to supporting customers. Manufacturing companies can implement processes driven by AI and ML to streamline areas of the business and integrate processes that often experience delays, as well as augmenting high-cost processes involved with compliance documentation to create better process cycles.
AI-powered decision making
With endless data at their fingertips, leaders can utilise AI to gain insights and power decision-making. This technology gives organisations the ability to centralise customer information and order history and gather product information that involves hundreds or even thousands of parts, where each part carries its own unique identification number.
Another example could be analysing the data in relation to how suppliers perform, enabling the manufacturing organisation to better understand what to expect and prepare for potential pitfalls in advance.
AI-powered technologies are also being implemented to resolve interoperability issues, enabling computer systems and software to exchange and make use of information across platforms. Allowing data to be shared between different software and technologies will help in streamlining processes.
By utilising process automation and enhancing data processing speed, we can expect organisations to see an increase in operational efficiency. These improved systems will reduce costs while improving scalability and flexibility, enabling the streamlined sharing of data across the business.
Looking ahead: the future of manufacturing
AI-powered solutions improve the working lives of almost everyone in the sector, helping them make better informed decisions at speed, while process automation solutions empower remote employees who are integral to the success of future workforces. This innovation is vital for businesses to attract, and retain, new generations of talent.
AI and machine learning are offering the manufacturing industry the opportunity to unlock new levels of efficiency and create a solid foundation for future growth and innovation. From sales and supply chain management to quality checks and inventory control, AI is streamlining complex processes, predicting potential issues, and ensuring timely delivery of projects.
It’s not just about keeping up with technological trends and jumping on the bandwagon. AI proves its worth for manufacturers aiming to make critical decisions promptly, effectively address high-cost functionalities, streamline operations, ensure accuracy of compliance documentation, enhance scope for innovation, boost ROI, and improve sustainability. By bringing together human intuition with the speed and scale of AI technologies, manufacturers can remain competitive – and continue to evolve – for years to come.