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The year of the app: five transport predictions for 2023
Peter O’Driscoll, Managing Director, RingGo
In 2009 Apple trademarked the phrase “There’s an app for that” to showcase the growth of app availability on its iOS app marketplace. Since then, the app boom has revolutionised lifestyles and, over the space of a decade, apps have become commonplace and vital for daily functions, with downloadable technology on smartphones intrinsic to leisure, business, retail, and transport services.
Drilling down into transport, we can see that sweeping changes in app culture are impacting the way we travel. Traditionally transport has been commodity-based: you purchase a car to go from A to B. Now apps enable the servitisation of mobility, with solutions facilitating everything from e-mobility and ride-sharing, to practical features such as mapping, locating charging points, and paying for parking, all underpinned by data networks and simplified user experience.
Looking further ahead to 2027, Gartner predicts more than 50% of the global population will be daily active users of multiple super apps. These are platforms ‘like a Swiss army knife’ that house a variety of services in one ecosystem, deploying modular micro-apps for a personalised experience. With super apps, tapping on one icon will manage multiple aspects of your day, and the acceleration towards this new era of app technology demonstrates how deep the impact of apps has been so far.
With apps in mind, I am looking at the next 12 months to predict the ways transport will change for the better, the ways automation and technology will improve lives, and how apps will play an integral role in radically shifting the needle toward enhanced mobility.
- Smartphone technology will be engineered with all demographics in mind
Despite preconceptions of ageism, technology-enabled solutions are used by all types of drivers, with demographics across the nation taking advantage of technology’s benefits to convenience. Focusing specifically on the elderly, 9 in 10 (86%) UK pensioners believe smartphones make their lives significantly better according to OnePoll.
Almost two-thirds (64%) believed their depiction in media was either negative or ambivalent, while almost half (45%) have been made to feel frustrated (37%), silly (29%), or angry (27%) by younger people patronising their ability to use their phone. With this in mind, in 2023 I predict that more companies will take an inclusive approach when it comes to engineering technology for smartphones. This will involve ensuring that solutions cater to their needs with three user experience points in mind: accessibility, functionality, and mobility.
When planning journeys from A to B, and rounding off a route by paying for parking, drivers in the UK can expect to see improvements to practical usage and integration of technology in their daily lives.
- There will be more competition in the market and app choice for motorists
The opening of the market to competition outside of the confines of the traditional single-supplier model will begin to gather momentum, and this will mean a wider choice of preferred apps for motorists. In 2022, Open Market pilots in Manchester City Council and Oxfordshire County Council, using the DfT-funded National Parking Platform, showed that it is possible to have multiple providers competing at the same location, bringing more choice and reliability to consumers and councils alike. And now, new entrants that provide services outside of the parking ecosystem will come into play.
With motorists free to use their app of choice this will reduce costs to the motorist and increase digitisation. Evidence from Bournemouth, Christchurch and Poole Council (BCP), who made the move to multiple cashless parking providers in 2021, shows that digital penetration grew by more than 250% over 2 years with the introduction of multiple phone parking providers so app parking now accounts for more than 55% of all parking transactions. This is a trend that I expect to see grow, as more authorities adopt the Open Market construct.
- 3G sunsetting will increase reliance on app-based transport services
The unprecedented growth of 5G, outpacing 3G and 4G uptake, represents the quickest generational rollout for the mobile industry. As 5G is setting new standards of hyperfast connectivity and its star is rising, 3G is fading into obsolescence, which will cause trickle-down effects that mark significant changes in the way we park.
Network providers will be retiring band services, and as this happens hardware will be affected. In parking, chip and pin services for payment reliant on 3G modem hardware will stop working. 3G sunsetting presents challenges for physical payment methods, and potentially costly upgrades to machines to stay connected. Many people are still unaware of these changes, as 79% of people have no idea that the 3G network is being phased out, according to a 2020 survey.
App-based solutions will remain unaffected by network alterations, as these services rely on device connectivity to mobile networks across 4G, 5G, or IVR for those paying via phone call. Apps circumvent these challenges and I predict they will be more attractive to Councils and operators in 2023.
- Digitalisation positively impacting transport strategy for Councils and operators
The main dimension of the impact of digitalisation is around the end-user experience, but the advent of technological solutions also provides useful back-end data. For Councils and operators, with increased digitalisation comes more data points and information about vehicle types, emissions, and dwell times. Armed with this information authorities can use this data to make informed decisions around environmental policies and wider parking controls to make our cities more liveable and more manageable.
Trends in the transport industry are part of a moving picture, and how much is changed in this space is dependent on investment and strategy. Forward-thinking Councils and operators have already seen the benefits of harnessing technology advancements, as well as data-driven insights from Mobility-as-a-Service providers.
Progression of a data strategy is planned for the Government, as over 90% of senior civil servants will be upskilled on digital and data essentials, with learning embedded into performance and development standards, as part of the ‘Transforming for a digital future‘ policy. In 2023, on a local level, I hope to see continued progression of digitalisation ambitions, which will have noticeable and important impacts on the ground level, for the drivers who can take advantage of new transport developments.
- There will be a shift from manual to automatic services in transport
Over the past 12 months, we’ve seen some great examples of automatic solutions for transport in the UK, with automatic number plate recognition technology playing a part in optimising parking payments. As adoption continues, more drivers will be able to benefit from touch-free solutions.
When travelling into a town or city centre, it’s often the process that motorists would locate a space, and pay for parking via an app. Should the motorist need more time, they can potentially top up their parking session via extending on the app. Collaboration between parking providers and operators means that camera technology can completely automate the process and charges are calculated separate to manual management.
Automatic payment facilitates touch-free entry and exit to parking facilities, and solutions are being trialled in the UK currently. The parking transaction starts and ends completely autonomously, bypassing pay machines. In 2023 we will see an expansion of these high-quality technology solutions for drivers, allowing for new and exciting levels of convenience for urban travellers.
Looking at the horizon
In 2023 I believe we’ll see great strides made toward Mobility-as-a-Service models for motorists, with digital channels enabling better flow in transport. There will be more elements of disposability when moving from A to B, and transport service providers will look at becoming holistic one-stop shops. The popularity of the likes of Uber and Lime attests to the fact that mindsets are already shifting towards service-based transport.
Within the microcosm of parking, providers are linking up mobility services for motorists using apps, and there will be scope to manage a journey in its entirety from one point of contact; mapping, location, payment, and charging services can be housed in one space. We’re also seeing app-based services create actionable data streams for Councils and operators to improve transport management in local areas. These benefits are ticks in the pro column for choosing apps, as they herald an age for more liveable towns and cities.
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How innovative lubricants are advancing sustainability in e-mobility
By Leyla Alieva, Co-Founder and CEO of NEOL Copper Technologies, and Professor Boris Zhmud, CTO, Tribonex AB
In the rapidly transforming automotive sector, e-mobility stands out as a pivotal area of innovation and growth. The advancement of e-mobility solutions is having an important impact on our society, with more people choosing greener transportation methods as they become environmentally conscious. Current environmental policies and rapid adoption mean the global electric vehicle (EV) fleet is set to grow twelve-fold by 2035[1].
However, keeping EVs, along with hybrid vehicles, well-maintained is a challenge. Securing a more sustainable future means delivering reliable e-mobility solutions, affordable for customers. Overcoming concerning worries over long-term dependability of EVs is essential to ensuring user confidence. Even though most failures in modern vehicles are electric, tribology still plays an important role. Friction and wear are always there. A faulty control module and a faulty bearing in electric motor will bring the same level of nuisance to the vehicle’s owner. Hence, effective collaboration between mechanical engineers and lubricant developers is crucial for adoption of EV technology.
While there are more environmentally friendly vehicles being manufactured, there has also been a rise in high-efficiency lubricants that can offer more substantial protection against component wear. This article will address the strenuous circumstances that cause wear in both EVs and hybrid vehicles, how these challenges can be resolved and why embracing a range of technologies will be pivotal in developing sustainable e-mobility solutions.
Facing the challenges in e-mobility lubrication
To shed light on the complexities and future trends of this critical industry, it is important to establish the lubrication challenges facing vehicle and component manufacturers. For hybrid vehicles, the intermittent operation of internal combustion engines at lower temperatures poses significant issues, such as increased water accumulation in the engine oil and higher fuel dilution. These conditions result in specific tribological stress on engine components, necessitating specialized lubricant solutions.
Fully electric vehicles present a different set of challenges. Their electric motors operate at high speeds, at around 12,000 to 18,000 rpm, and this demands that lubricants withstand these rigorous conditions, with high-performance motors reaching 24,000 rpm. These speeds are only set to increase as well. For instance, motors running at 30,000 rpm are being prepared for the next generation of EVs and there already are experimental designs of interior permanent magnet synchronous motors (IPMSM) reaching 100,000 rpm. With these extremely high speeds in mind, material compatibility and the need for effective cooling solutions further complicate the development of suitable lubricants for EVs.
Addressing these challenges requires innovative solutions in both hardware and lubricant formulations. There have been several key advancements that would support both hybrid and electric vehicles. Lower viscosity synthetic oils are a good example of a lubricant that could significantly benefit hybrid vehicles, offering improved flow in cold-start conditions.
For high-speed electric motors in EVs, methods like force lubrication and spray lubrication are being developed, as traditional splash lubrication is often inadequate. Finally, waterborne lubricants are being explored for their superior cooling properties. However, while these are hoped to be more comprehensive solutions, they are still in development.
The potential of copper filming technology
Lubricant developers are always looking for new ways to improve the sustainability and reliability of vehicle components. One avenue that is showing promise is the development of lubricants with copper filming technology. It offers unique protective properties against hydrogen-related damage, which is prevalent in tribological contacts.
The technology, particularly using metal-organic copper compounds, is compatible with EV systems, avoiding issues like copper corrosion that limit other additives. Higher affinity of copper additives to surfaces makes it potentially more effective than traditional zinc-based detergents. Furthermore, even though copper is considered to be an oxidation promotor, copper additives are not. In fact, oxidation tests show that copper additives act synergistically with antioxidants. Hence, synthetic lubricants deploying the copper filming technology are characterized by an extended service life.
Early results from numerous real-world and laboratory-controlled projects that include testing copper filming technology in crankcase lubricants have demonstrated quantifiable performance benefits. This technology has shown to not only reduce friction but also provide wear protection, which is crucial for performance and efficiency.
Embracing collaborative development
In order to overcome these challenges around lubrication, the e-mobility sector could adopt a consortium model to enhance collaboration between mechanical engineers and lubricant developers. By bringing together hardware designers and lubricant formulators early in the development process, the industry can create tailored solutions for the diverse range of EV hardware. This approach requires open communication, collaborative testing programs and data sharing, focusing on developing bespoke solutions rather than one-size-fits-all products. Streamlining approval processes is also critical to encourage innovation, especially from smaller companies.
By embracing new approaches and lubricant technology, as well as fostering collaboration, the automotive industry can overcome the challenges of EV lubrication. As EV adoption continues to rise, there is pressure on manufacturers to make their vehicles reliable and thanks to the latest developments there is a pathway for a sustainable, efficient future.
While it would be right to be cautious about predicting a fully electric fleet within the next 20 years, there is hope that a more pragmatic multi-technology approach can achieve carbon neutrality in the future. As well as e-mobility, fuel cells, hydrogen engines, and renewable fuels each have a significant role to play. This diversified strategy is necessary to overcome the limitations of resources, current energy mixes, and the carbon footprint associated with battery manufacturing and recycling.
[1] https://www.iea.org/reports/global-ev-outlook-2024/outlook-for-electric-mobility
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Combating Cyber Fraud in the Aviation Industry
Source: Finance Derivative
Written by Andrea Feldman, Senior Cyber Threat Intelligence Analyst at BlueVoyant
Fraudulent cyber-attacks targeting the airline industry are a common issue largely seen coming out of the underground, such as the deep and dark web. According to RSA Security, airlines are the industry most affected by online fraud, accounting for 46% of fraudulent transactions. As a result, the financial costs for airlines are huge with losses due to fraud estimated at 1.2% of the total global airline revenue.
Over the past few years, there has been a significant spike in threat actors targeting the aviation industry worldwide, due to airlines’ increasing reliance on online booking and reservation platforms. These online tools make it more convenient for customers to purchase airline tickets and have become an industry standard. However, it has also enabled fraudsters to exploit vulnerabilities in online systems. The significant disruption and increase in remote work caused by the COVID-19 pandemic has also caused an increase in fraud in recent years.
Analysing Fraud in the Underground Market
Posts offering flight tickets or compromised accounts with frequent flyer miles or reward points at advantageous prices are very common in underground forums, chat platform groups, and even on social media. Threat actors commonly sell flight tickets at reduced prices by using compromised credit cards to purchase tickets. These kinds of posts are frequently seen in the underground market targeting airlines worldwide. Threat actors typically purchase the flight tickets a few hours before the flight, reducing the likelihood of the airline identifying the fraud in time.
Compatible BIN numbers
It is also common to see posts in underground forums where threat actors seek specific credit card BINs that perform well when booking with certain airlines.
Compromised Travel Agent Consoles
Nevertheless, some threat actors obtain tickets by hacking travel agents’ accounts or conducting fake bookings. Examples include threat actors plotting in an underground forum offering access to a travel ticket panel for sale.
Messages from a threat actor can include mentions of the fake travel panel and its ability for users to instantly issue plane tickets under any name, on any airline, or to any destination. Furthermore, the threat actor can note that the access originates from a large, legitimate company with many accounts, which increases the difficulty for the breach to be detected.
Compromised Frequent Flyer Accounts
Frequent Flyer programs are also heavily targeted in the underground market as another way to issue fraudulent flight tickets. Threat actors offer compromised frequent flyer account credentials for sale, often at advantageous prices. These credentials, which include frequent flyer miles or reward points, are obtained through fraudulent methods such as phishing or hacking into customer accounts. The attackers then steal points or miles and redeem them for flights or other rewards. Access to the compromised accounts themselves is then sold separately.
Fraudulent activities can lead to financial losses for an airline due to chargebacks, increased operational costs for fraud prevention, and damage to the airline’s reputation.
Mitigation of Aviation Fraud
To combat this kind of fraud, it is crucial to enhance security measures and ensure the effectiveness of fraud prevention systems. Employee training and awareness are also essential components for implementing prevention techniques.
Given that fraudsters continuously adapt their methods, it is important to:
· Regularly review and update fraud prevention policies and procedures to address evolving threats
· Conduct thorough internal audits to identify any gaps or exploits in existing systems and processes
· Stay informed about emerging technologies and industry standards to leverage innovative solutions for fraud prevention
· Enforce Multi Factor Authentication (MFA) for user accounts, and ensure password policies are effective and up to date
· Airlines should be monitoring for phishing websites impersonating them, compromised accounts sold in the underground and other fraudulent activities in the dark web.
As the risk of fraud within the aviation industry continues to pose a threat, organisations must be prepared to implement stringent security measures. Companies should look to partner with cybersecurity partners which offer impersonation and fraud detection solutions. They must also implement dark web monitoring and brand protection services, essential to actively monitoring underground communities. This will enable companies to stay ahead of fraudsters, helping to triage the most serious threats that can otherwise have a severe impact on an airline’s reputation and customer experience ratings in a significantly competitive market.
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Could 3D Solid State Batteries Accelerate the Adoption of Electric Vehicles
As we push towards the goal of net zero by 2025, the era of the internal combustion (IC) engine is drawing to a close.
Although consumer reliance on the humble petrol- or diesel-fueled motor car has been climbing at a steady and predictable pace ever since Henry Ford-style mass production caught on, there has been a modest dent in the demand for traditional vehicles, with nearly one in five cars sold in 2023 being electric.
So will this trend continue to grow? We would argue yes, but putting a timescale on this is a tricky task: the predictability we have seen with IC vehicles doesn’t apply to everything. Not all innovations buck conform to one clearly defined trend. And this appears to be the case with electric vehicles.
With nearly 20% of new cars being electric in some regions, electric vehicles (EVs) are steadily increasing their market share. In fact, in countries like Norway, adoption reached around 80% in 2023. This year, it’s projected that 25% of passenger car registrations will be electric, surpassing 17 million units in global sales. These numbers indicate a significant upward trend in EV adoption, especially in recent years.
Nonetheless, even taking these encouraging figures into account, EVs still only represent a small proportion of all vehicles on the road. This needs to change otherwise there’s a danger that EV adoption could stagnate.
What needs to change to boost EV adoption?
Apart from the natural laws of supply and demand, the main limitations hindering EV development are most notably cost, slower recharge rates and limited range.
This is where batteries come in as the key to addressing these hindrances.
Batteries designed for vehicles focus on overcoming a range of challenges. Weight, cost, and the sourcing of materials are all significant. Beyond these, one factor stands out. With, nearly 50% of consumers claimed they’d need a higher real-world range to consider switching from ICE vehicles to electric cars according to a recent survey by GoCompare – the limitations posed by a battery’s range is a key factor to be addressed.
This means that we are a long way off being reliant on fossil fuels to power our vehicles. However, a solution might be closer than we think.
LionVolt’s cutting-edge battery technology is a driving solution for electric cars and sustainable aviation by creating groundbreaking 3D solid-state technology for next-gen batteries.This new technology could be key to far greater EV uptake at a scale that could set a steep new trend.
What are 3D solid-state batteries, and how do they work?
The key to overcoming the challenges limiting the shift towards electrification are batteries and cells that are much faster to charge than those currently used and can extend range and performance. Central to these developments are advances in lithium-ion batteries.
In terms of range, the science revolves on energy density – how much energy can be packed into each battery for a given weight. To achieve high density, we are seeing a shift to more advanced products from materials commonly used in today’s cells. New anode technologies, including silicon and lithium, will increase today’s range and can be ‘dropped into’ the existing supply chain. To get a significant increase, the production process involves switching the flammable liquid common to old-style batteries with a solid, non-flammable material.
Obvious benefits to drivers and the planet alike range from,faster charging, higher performance, intrinsically higher standards of safety, longer battery life, and radically lowered carbon footprints
The real gamechanger here is extended range: driving ranges upwards of 800 km—or about 500 miles—are no longer the stuff of EV drivers’ imagination and this could be the stepchange we need for mass adoption.
LionVolts innovations in the battery space address consumer demands for extended range while also offering a safer, more sustainable alternative to traditional batteries.
This lays the foundations for an increased uptake of EVs in the future, but electric cars are not where the innovations end. LionVolt are also developing larger versions of these batteries that have the very real potential of fueling aviation. We could say when it comes to electrification to achieve net zero, the sky’s the limit (no pun intended!).