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The year of the app: five transport predictions for 2023

Peter O’Driscoll, Managing Director, RingGo

In 2009 Apple trademarked the phrase “There’s an app for that” to showcase the growth of app availability on its iOS app marketplace. Since then, the app boom has revolutionised lifestyles and, over the space of a decade, apps have become commonplace and vital for daily functions, with downloadable technology on smartphones intrinsic to leisure, business, retail, and transport services.

Drilling down into transport, we can see that sweeping changes in app culture are impacting the way we travel. Traditionally transport has been commodity-based: you purchase a car to go from A to B. Now apps enable the servitisation of mobility, with solutions facilitating everything from e-mobility and ride-sharing, to practical features such as mapping, locating charging points, and paying for parking, all underpinned by data networks and simplified user experience.

Looking further ahead to 2027, Gartner predicts more than 50% of the global population will be daily active users of multiple super apps. These are platforms ‘like a Swiss army knife’ that house a variety of services in one ecosystem, deploying modular micro-apps for a personalised experience. With super apps, tapping on one icon will manage multiple aspects of your day, and the acceleration towards this new era of app technology demonstrates how deep the impact of apps has been so far.

With apps in mind, I am looking at the next 12 months to predict the ways transport will change for the better, the ways automation and technology will improve lives, and how apps will play an integral role in radically shifting the needle toward enhanced mobility.

  • Smartphone technology will be engineered with all demographics in mind

Despite preconceptions of ageism, technology-enabled solutions are used by all types of drivers, with demographics across the nation taking advantage of technology’s benefits to convenience. Focusing specifically on the elderly, 9 in 10 (86%) UK pensioners believe smartphones make their lives significantly better according to OnePoll.

Almost two-thirds (64%) believed their depiction in media was either negative or ambivalent, while almost half (45%) have been made to feel frustrated (37%), silly (29%), or angry (27%) by younger people patronising their ability to use their phone. With this in mind, in 2023 I predict that more companies will take an inclusive approach when it comes to engineering technology for smartphones. This will involve ensuring that solutions cater to their needs with three user experience points in mind: accessibility, functionality, and mobility.

When planning journeys from A to B, and rounding off a route by paying for parking, drivers in the UK can expect to see improvements to practical usage and integration of technology in their daily lives.

  • There will be more competition in the market and app choice for motorists

The opening of the market to competition outside of the confines of the traditional single-supplier model will begin to gather momentum, and this will mean a wider choice of preferred apps for motorists. In 2022, Open Market pilots in Manchester City Council and Oxfordshire County Council, using the DfT-funded National Parking Platform, showed that it is possible to have multiple providers competing at the same location, bringing more choice and reliability to consumers and councils alike. And now, new entrants that provide services outside of the parking ecosystem will come into play. 

With motorists free to use their app of choice this will reduce costs to the motorist and increase digitisation. Evidence from Bournemouth, Christchurch and Poole Council (BCP), who made the move to multiple cashless parking providers in 2021, shows that digital penetration grew by more than 250% over 2 years with the introduction of multiple phone parking providers so app parking now accounts for more than 55% of all parking transactions.  This is a trend that I expect to see grow, as more authorities adopt the Open Market construct.

  • 3G sunsetting will increase reliance on app-based transport services

The unprecedented growth of 5G, outpacing 3G and 4G uptake, represents the quickest generational rollout for the mobile industry. As 5G is setting new standards of hyperfast connectivity and its star is rising, 3G is fading into obsolescence, which will cause trickle-down effects that mark significant changes in the way we park.

Network providers will be retiring band services, and as this happens hardware will be affected. In parking, chip and pin services for payment reliant on 3G modem hardware will stop working. 3G sunsetting presents challenges for physical payment methods, and potentially costly upgrades to machines to stay connected. Many people are still unaware of these changes, as 79% of people have no idea that the 3G network is being phased out, according to a 2020 survey.

App-based solutions will remain unaffected by network alterations, as these services rely on device connectivity to mobile networks across 4G, 5G, or IVR for those paying via phone call. Apps circumvent these challenges and I predict they will be more attractive to Councils and operators in 2023.

  • Digitalisation positively impacting transport strategy for Councils and operators

The main dimension of the impact of digitalisation is around the end-user experience, but the advent of technological solutions also provides useful back-end data. For Councils and operators, with increased digitalisation comes more data points and information about vehicle types, emissions, and dwell times. Armed with this information authorities can use this data to make informed decisions around environmental policies and wider parking controls to make our cities more liveable and more manageable.

Trends in the transport industry are part of a moving picture, and how much is changed in this space is dependent on investment and strategy. Forward-thinking Councils and operators have already seen the benefits of harnessing technology advancements, as well as data-driven insights from Mobility-as-a-Service providers.

Progression of a data strategy is planned for the Government, as over 90% of senior civil servants will be upskilled on digital and data essentials, with learning embedded into performance and development standards, as part of the ‘Transforming for a digital future‘ policy. In 2023, on a local level, I hope to see continued progression of digitalisation ambitions, which will have noticeable and important impacts on the ground level, for the drivers who can take advantage of new transport developments.

  • There will be a shift from manual to automatic services in transport

Over the past 12 months, we’ve seen some great examples of automatic solutions for transport in the UK, with automatic number plate recognition technology playing a part in optimising parking payments. As adoption continues, more drivers will be able to benefit from touch-free solutions.

When travelling into a town or city centre, it’s often the process that motorists would locate a space, and pay for parking via an app. Should the motorist need more time, they can potentially top up their parking session via extending on the app. Collaboration between parking providers and operators means that camera technology can completely automate the process and charges are calculated separate to manual management.

Automatic payment facilitates touch-free entry and exit to parking facilities, and solutions are being trialled in the UK currently. The parking transaction starts and ends completely autonomously, bypassing pay machines. In 2023 we will see an expansion of these high-quality technology solutions for drivers, allowing for new and exciting levels of convenience for urban travellers.

Looking at the horizon

In 2023 I believe we’ll see great strides made toward Mobility-as-a-Service models for motorists, with digital channels enabling better flow in transport. There will be more elements of disposability when moving from A to B, and transport service providers will look at becoming holistic one-stop shops. The popularity of the likes of Uber and Lime attests to the fact that mindsets are already shifting towards service-based transport.

Within the microcosm of parking, providers are linking up mobility services for motorists using apps, and there will be scope to manage a journey in its entirety from one point of contact; mapping, location, payment, and charging services can be housed in one space. We’re also seeing app-based services create actionable data streams for Councils and operators to improve transport management in local areas. These benefits are ticks in the pro column for choosing apps, as they herald an age for more liveable towns and cities.

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Preparing for the Surge: Meeting the MCS Requirements of Electric Trucks

John Granby, Director of eTruck & Van, EO Charging and Erik Kanerva, Sales Director at Kempower

Auto electrification is moving at a rapid pace, with electric vehicles (EVs) going from a passion project for early technology adopters to the mainstream – especially when you consider the need to electrify consumer and commercial vehicles ahead of the government’s 2035 Zero Emission Vehicle mandate.

Electrification is also starting to play a vital role in public policy and commercial plans, leading to vehicle availability and a variety of improvements and increasing interest among commercial fleets’ prospective customers. As a result, all of the main car and van manufacturers have a respectable EV offering, and the eBus industry is well on its way to proposing a similarly credible offering for citizens.

Heavy-duty vehicle electrification has progressed slowly, but the pace has picked up over the last year, with several of the major truck manufacturers testing completely electric heavy trucks that are now near-ready to enter the general market.

This is a critical shift in the move towards net zero, given that heavy commercial vehicles account for around 25% of CO2 emissions from road transport emissions in the EU and approximately 6% of the region’s overall emissions. It’s a similar situation in the US, where medium and heavy-duty trucks account for around 29% of total road transport emissions or approximately 7% of the country’s total but make up fewer than 5% of all vehicles on the road.

Having clear goals and objectives in place for fleet electrification will be vital to ensuring the transport sector is on track. For example, Scania’s goal is that 50% of all vehicles it sells annually by 2030 will be electric. Despite Scania being the slowest into the market with battery electric vehicles, other vehicle manufacturers are following the same target, with Volvo Trucks setting itself a target for 50% fully electric vehicles by 2030 and the same with Renault, for example.

Meeting this ambitious goal will require the appropriate charging infrastructure in place so customers have the confidence to invest in the large-scale electrification of their fleets. That is one of the reasons why charging system manufacturer Kempower expects the commercial vehicle DC charging market in Europe and North America to have a 37% compound annual growth rate until 2030.

Trucks require substantial battery packs to provide a similar range as traditional engines, and having the right infrastructure in place to keep them regularly charged is certainly a key factor to consider when electrifying truck fleets. According to the European Automobile Manufacturers’ Association (ACEA), trucks will require up to 279,000 charging outlets by 2030, with 84% located in fleet hubs. By 2030, buses will require up to 56,000 charging outlets, with fleet hubs accounting for 92% of the total.

The Charging Interface Initiative (CharIN) is a global organisation that has been working on a standard for the rapid charging of trucks for several years. CharIN developed the Megawatt Charging System (MCS) concept, which serves as the foundation for the ISO and IEC standards which govern the design, installation, and operation of truck fast charging infrastructures.

The MCS is intended to standardise the quick delivery of enormous amounts of charging power to vehicles and provide stronger communication, which minimises downtime caused by unsuccessful charging events.

Customers who drive commercial vehicles follow particular driving habits. By taking advantage of the required break time from the hours-of-service restrictions governing their drivers, customers can travel further each day thanks to the increased charge rate that MCS offers. Better electrification of commercial cars is made possible by legislation that mandates that drivers take rest breaks. As a result, shorter charging durations to accommodate these breaks are beneficial.

The MCS will operate at up to 3,000A and 1,25 KV at its final development stage, delivering up to 3,75 MW of power when charging. With the backing of a significant segment of the industry, MCS is founded on an international consensus on technical standards. An internationally recognised standard is essential to promote harmonised solutions that reduce costs and boost interoperability without sacrificing safety and uptime.

Trucks on the highway are a key focus of the MCS, not only depot pricing. Large truck units operating long-haul routes and some smaller rigid trucks operating cross-border short-haul deliveries—such as logistics organisations operating deliveries between the United Kingdom and continental Europe—pay particular attention to this issue.

Most MCS charging occurs while drivers take breaks from their routes, but some depots may have a single MCS charger on site to do a flash charge if a truck needs to be turned around quickly. In order to balance this unit’s demand against other chargers on site, load management is crucial because it will require a power supply of at least 1 MW+.

Fleet operators should look to consider incorporating MCS into their whole charging ecosystem and solutions, regardless of whether they are thinking about how electrification will affect their fleet of vehicles on the road or how their depots will operate.

Adopting cutting-edge energy management technology solutions will enable effective fleet electrification, particularly at depots. Investing in effective load management technologies will be critical to maximising existing grid infrastructure capacity while decreasing the need for additional investments in generation or distribution capacity.

Investing in and deploying effective energy management technologies is the key to a smoother, more efficient shift for commercial fleet operators. They are critical in lowering energy expenses, both economically and environmentally.

Energy management solutions for charging electric fleets will also help maximise existing grid capacity, reducing the need to invest in new generation or distribution capacity. This will be an essential factor for fleet managers to consider as eTruck fleets expand and other commercial vehicle fleets, such as buses, increase demands on infrastructure.

With unprecedented energy and investment going into electrification, 2024 looks to be a pivotal year for picking up the momentum of progress around MCS in the logistics sector. If done right, it will create a shift of optimism in the market to accelerate the electrification of commercial fleets and promises to positively impact other sectors, such as marine and aviation, contributing significantly to reducing carbon emissions.

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The role and responsibility of ID verification in the automotive industry

Author: Terry Slattery, CEO at IDScan

Like many, the automotive industry is currently navigating through the complexities of digitalization and the escalating challenge of identity fraud. As the industry shifts towards online sales, remote vehicle rentals, and the launch of ride-sharing platforms, they must ask a crucial question: How can the authenticity of customer identities be correctly verified? 

This is a real issue that needs to be tackled, with an estimated 10% of digital inquiries for car transactions flagged for potential fraud risks. Such threats expose dealerships and rental services to significant financial losses and safety risks, underscoring the urgent need for effective identity verification measures. 

With traditional methods of identity checks proving to be increasingly outdated, propelling the industry towards innovative measures could be the solution to greater levels of security and efficiency in the industry. 

Why AI matters – The crucial role of digital ID verification

The threat of fake IDs and fraudulent activities within the automotive industry isn’t just about financial repercussions, it extends to the safety of employees and customers, where a failure in identity verification can lead to severe consequences. For example, just last year, a woman used a fake ID and a modified driver’s licence to scam a dealership into letting her acquire a new car worth over $42,000. This was not the first of her many fraudulent activities record, but it served as a wake-up call for the dealership to start taking more severe safety measures.

Implementing advanced digital ID verification systems could be the way to mitigate these risks, shifting from traditional, often manual, verification methods towards newer technologies. These systems harness AI to compare identification documents against vast databases of authenticated templates, analyzing every detail from the document’s physical characteristics to hidden security features. Infrared and ultraviolet light scanning can detect the latter, such as holograms and watermarks, and a comprehensive library of ID templates to ensure each document adheres to state or jurisdictional standards.

Furthermore, digital enhancements like 2D barcode checks and face match technology with anti-spoofing measures can validate identities more accurately. By incorporating DMV data verification, dealerships can cross-reference customer details with official records, providing a robust, multi-layered approach to mitigate identity fraud and streamline the customer verification process. This level of security ensures that only legitimate users can access services, from taking a test drive at a dealership to renting a vehicle remotely through an app. 

The benefits of digital ID verification

Perhaps the biggest advantage of adopting digital ID verification is that it drastically reduces the incidence of identity fraud, providing a robust mechanism to catch fake IDs with up to 95% accuracy. This capability is crucial in an industry where the stakes involve high-value assets like vehicles. By ensuring that only verified customers can access services such as test drives and loan applications, dealerships significantly minimize their exposure to financial and reputational risks. 

These measures also automate the customer onboarding process. What once took minutes or hours can now be completed in a matter of seconds. The integration of these solutions allows for the quick and accurate transfer of verified data, facilitating smoother loan applications and dealership operations. 

By adopting digital ID verification, the automotive industry not only strengthens its defence against fraud but also enjoys more efficient and reliable customer verification processes, leading to increased customer satisfaction and improved operational workflow. The mere presence of digital verification technology also serves as a deterrent to potential fraudsters, promoting a more secure dealership environment and ensuring compliance with Red Flags Rule laws, which in turn guarantees that businesses have a solid system in place to detect and act on warning signs of identity theft effectively. 

How to implement digital ID verification

A successful implementation of digital ID verification relies on the solution’s ability to blend with the dealership’s operational framework without disrupting the workflow, connecting smoothly with dealership management systems (DMS) and customer relationship management (CRM) systems. This ensures data flows effectively between systems, enhancing efficiency.

It’s also crucial to educate the staff within the automotive industry, by offering training on the new system’s technical aspects and its significance in fraud prevention and regulatory compliance. This understanding reinforces digital ID verification as essential for dealership security and customer trust, aligning with federal KYC and privacy standards.

Viewing the integration of digital ID verification as an ongoing process rather than a one-time setup allows for continuous improvement and adaptation. Regular system evaluations, soliciting user feedback, and staying updated with technological advancements are critical for refining the verification process and ensuring that every interaction—be it a car purchase, a rental, or a ride-share—begins with the assurance of verified identity.

As the challenges of fake IDs and identity theft continue to rise, so should the security measures within the automotive industry. This is why the adoption of digital ID verification technologies will play a huge role towards safer, and more efficient transactions. By embracing these advanced technologies and making the effort to implement them accordingly, the automotive industry can navigate the complexities of identity verification with increased confidence. 

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Car cannibalism: What it is and 3 tips to avoid it

Mark Barclay, My Motor World

Car cannibalism has been on the rise now for several years — but what exactly is it, and what are the risks? More importantly, how can you ensure that your vehicles are protected? The good news is that there are ways to protect your car from thieves, and here My Motor World share a few of the best.

What is car cannibalism?

Car cannibalism refers to the crime of stripping a car for its parts without stealing the whole vehicle (though it may also be stolen in some cases). A lot of the time, the parts that are stolen are those most commonly needed to repair a car after a minor crash, such as bumpers, grills, lights, and fenders, or any other high-demand parts that thieves can sell to make a profit. Other times, thieves may steal to order, meaning they target vehicles with specific desirable parts or expensive add-ons with resale value. Because of this, every kind of car from pricey vehicles to those popular with young drivers are at risk.

How to avoid car cannibalism

The best way to protect your car from thieves is to keep it out of sight. But even if you have been targeted, there are still ways you can deter a theft in progress or potentially recover your stolen parts afterwards.

Park in a safe area

Always park your car in a safe area, even when parking for short durations. For long stays, private car parks and garages are the safest as they are usually locked and have CCTV or other security measures in place.  However, if you don’t have access to one of these, then a well-lit area with lots of footfall may be enough of a deterrent. Since many of the parts being stolen are from the front of the vehicle, it could be useful to park facing a wall where possible to make the theft more difficult. Always ensure that your vehicle is locked and take your keys with you — not only is this safer, but many car insurance premiums won’t pay out if you haven’t properly secured your car.

Mark your parts

It’s unlikely you’ll ever recover your parts if they are stolen but marking them can make it easier for the police to identify, which means you potentially could get your stolen parts back. In some cases, marked parts can be a deterrent if the thief notices the marking, as they’ll be more reluctant to steal a part that can be traced. People buying the parts may also realise they have been stolen if they’re marked, and if so, they may be more likely to contact the police. 

Use technology

It’s worth putting a camera in your vehicle such as a dashcam if you haven’t already, and a tracker can help you locate your car in the event that it is stolen. If you park in a driveway or just outside your home, a video camera on your property may catch the thieves in the act and prove useful to the police investigation. A security light that goes on when it senses movement can even be enough of a deterrent, and both of these options may be cheaper than replacing the stolen parts.

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