Business
Digital identities will connect the Metaverse to banking
Source: Finance Derivative
Matt Peake, Global Director of Public Policy at Onfido
From HSBC to JPMorgan, many financial services firms are exploring the possibility of creating customer experiences in the Metaverse. With the total value of the virtual environment forecasted to hit $36 billion by 2025, this interest comes as little surprise. Despite this, even the most enthusiastic stakeholders don’t yet have a clear grasp of the technology. There is a lot of work to do to build trust in the experience before the industry can unlock mass adoption.
According to Meta, the Metaverse is “a set of virtual spaces where you can create and explore with people who aren’t in the same physical space as you”. In financial services, this could mean an immersive virtual environment which allows on-demand interactions with accessible bank tellers or support agents in virtual branches.
While this concept might seem simple, the principles that will make the Metaverse a safe place have yet to be established. Today, customers walk into a branch and see various physical indicators of security, be it a large vault or a security guard. These provide a certain peace of mind that must be replicated in the virtual world so customers can trust the experience. It’s here that access to the Metaverse enters the spotlight; particularly in the highly regulated world of banking, it’s a process where verified digital identities could make or break its potential.
Understanding the virtual identity challenge
Unlike the real world where employees can gauge body language, it can be harder to spot suspicious behaviour in the Metaverse. People create digital avatars to represent themselves and their actions carried out virtually. This makes tying such an avatar to a legitimate human identity even more important to keep users safe. In virtual worlds where appearance is customisable, the potential for fraud is greater than ever.
This may not carry an immediately apparent threat, but for financial services, it has the potential to open the floodgates to nefarious actors. Scanning faces or photos to create ‘realistic’ avatars without first verifying that the likeness and the person creating the match could present opportunities for fraud and mistrust of the system.
While keeping identities hidden online can be vital in protecting minorities and other vulnerable users, fighting repression and corruption, it’s not always an option in highly regulated industries such as financial services. This means it’s crucial that banks and other financial organisations have a method of verifying identities to keep transactions secure.
For instance, as trading digital assets such as cryptocurrencies and NFTs become more commonplace and potentially lucrative, the Metaverse could become a new frontier. Unfortunately, this will likely make it a clear target for fraudsters and cybercriminals.
Regardless of what an individual’s avatar may look like, it is vital that others can trust they are who they say they are – or at least are a real person and not an automated bot. In most cases, this means highlighting in the Metaverse when a user identity has been matched with a genuine human identity. Providing the opportunity for such verification will enhance trust and confidence in virtual environments and boost their uptake in banking.
Bridging banking with virtual worlds
Verifying the identities of Metaverse inhabitants will be crucial to its success for financial institutions. From an operational perspective, the Metaverse has the power to revolutionise the back-end of banking by bringing together the benefits of in-person and remote communication, eradicating the issue of finite resources and allowing each employee’s avatar to access tools that optimise their experience. But organisations must carefully consider the implications for access management before financial services hit the virtual arena.
On the consumer-facing side, looking beyond enabling innovative customer service interactions, age verification will also play an important role – perhaps determining whether someone is eligible to open a bank account or access other restricted products.
To prevent illegal attempts to access restricted content, online identity verification needs to be swift and robust, with the appropriate level of privacy and security. For instance, asking a question to a support agent in a Metaverse branch and needing to withdraw money from an account will require different levels of identity verification. While helping users see which avatars have a ‘verified’ real identity connected to them will play a crucial role in mitigating the early reports of nefarious activity, the level of verification should be scaled based on risk so that it doesn’t impact overall experience.
The problems we face in the broader online world mirror many of the ones we will face in the Metaverse, potentially compromising the processes needed to protect financial services institutions from fraud. Verified digital identities can make or break the potential of the Metaverse in banking. As such, those building it – and the banks looking to utilise it – must ensure that safety and security is at its core to maximise its full potential.
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Business
Need for speed: The importance of businesses acting fast!
John Kelleher, VP UKI & ME, UiPath
With significant economic disruption over the past few years, the ability to adapt to changing circumstances quickly has never been more important for businesses. Increasingly, there are instances of sudden pressure on organisations to adopt the latest technology, such as the push to move to cloud computing models or embrace artificial intelligence (AI).
In the past couple of years, the AI industry has thrived as the technology becomes indispensable for businesses. From chatbots to aid customer service interactions, to machine learning models that produce accurate financial forecasts, AI has found a place in all areas of business.
Soon, AI will become the standard customers expect, meaning organisations must adopt it at pace. Those who manage to implement the technology correctly will reap benefits in productivity, employee satisfaction and, ultimately, profitability. But to do this, organisations need to transform how they operate.
Customers won’t be patient
In an AI-driven world, patience is a virtue of the past. The expectations of service delivery and response times have drastically changed as the norm becomes swift response times delivered from digital-first organisations.
Customers continue to prioritise convenience with the purchases they make and demand more from the organisations they are loyal to. This ‘convenience economy’ is also lucrative for businesses as customers are willing to pay a 5% premium for convenience, which rises among younger consumers.
With these customer demands, the convenience attached to a business is a point of differentiation in a competitive marketplace. However, it is not possible to provide a service at pace unless the business offering it is set up in the right way.
The important takeaway from this is speed should be the top priority for businesses. With companies across all industries increasingly adopting AI to transform the services they offer, and the experiences customers have, convenience is no longer a competitive differentiator – it is a necessity. Businesses need to get ahead of the curve to ensure they don’t lose out to competitors.
Speed as a core business value
The capacity for your business to respond quickly to emerging market conditions and offer innovation at pace doesn’t only influence the experience for customers, but is transformative to how a business operates. Promoting speed and flexibility in internal business operations can support organisations to adapt quickly to any external challenges and uncertainties faster than their competitors.
Supply chains have experienced significant unforeseen disruption in recent years, and this has caused shortages, delays, and increased costs. For companies to stay ahead in this increasingly volatile environment, they must be prepared for uncertainty and be able to adapt to deliver at a fast pace for consumers. Across uses such as inventory management, supplier analysis and demand forecasting, AI can be an effective tool in boosting speed, in both issue identification and handling possible fall out should something go wrong. We’re already starting to see new expectations being set for supply chain organisations in response to this, with 50% expected to invest in AI and advanced analytics to prepare themselves for unexpected delays and disruption.
Another area speed is invaluable to is complying with increasingly complex regulation. Around 34% of businesses globally are using AI for regulatory compliance already, and businesses need to maximise this opportunity. The ripple effects of falling behind on compliance can’t be overstated. From adjusting privacy protocols and HR policies to incorporating updated environmental guidelines, move too slowly and you could see heavy fines, legal repercussions or a tarnished reputation.
AI and automation are key to accelerate business functions
AI and automation are key to helping organisations streamline processes and innovate faster. By simplifying how a business operates and reducing time spent on repetitive work, 90% of employees report a significant boost to productivity. Further, AI and automation can help predict and manage employee’s workloads better. If provided with the right data, AI algorithms have the capacity to predict and offer recommendations on business decisions, helping to eliminate crunch periods.
Integrating AI into your business’s workflows provides flexibility, productivity, and the capacity to handle unanticipated events. Companies will be able to respond faster to changes and manage their operations better and, as AI and automation are used to remove the repetitive drudgery from people’s work, employee satisfaction will improve.
Harnessing efficiency to maximise opportunity
Investing in AI and implementing it quickly is now a business imperative. Businesses in the UK are increasingly open to using AI as the number of UK AI companies has grown by over 600% over the last 10 years. Rapid implementation of AI not only enhances efficiency but also ensures companies can capitalise on new opportunities before other competitors do. Those who take advantage of AI will be better prepared to anticipate trends, refine the customer experience and improve their bottom line.
Operational efficiency creates a more favourable cost structure and boosts margins. Ensuring compliance mitigates risks and helps companies avoid fines and reputational harm while streamlining customer service not only lowers costs and reduces turnover but also strengthens customer retention and acquisition, driving top-line growth.
Today, more than ever, time is money.
Business
Wearable AI: How to supercharge adoption of consumer wearable devices
By Kevin Brundish, CEO of LionVolt
As we look toward the future, the global wearables market is projected to reach $265.4 billion by 2026. This growth is further fuelled by advancements in AI, which promise to enhance the functionality and performance of wearable devices. For instance, in the healthcare industry, artificial intelligence (AI) may use the massive volumes of data gathered by wearables to communicate with patients and offer precise diagnosis, advice and support.
Despite the remarkable features and capabilities of modern wearable devices, battery life remains a significant challenge. Most smartwatches, for example, still struggle to last a full 24 hours, making it difficult for users to monitor sleep patterns and daily activities continuously without frequent recharging. With the use of AI and applications that demand increasing amounts of data, this limitation prevents wearables from becoming fully integrated tools in our daily lives.
Advances in battery technology are looking to address this issue. At LionVolt we are working on a 3D lithium-metal anode technology which helps to significantly enhance lithium-ion battery performance.
Smaller Batteries, Same Energy
The most significant advantage of lithium-metal anode batteries is their ability to provide the same energy from a smaller size battery. This gives designers greater freedom and opens new possibilities for wearable technology by enabling the miniaturisation of existing wearable designs. In addition, lithium-metal anodes may allow manufacturers to lower overall prices by moving away from costly cathode materials they use now, to cathode materials being used in automotive industry, where there is a cost advantage through economies of scale.
Higher Energy Density and Faster Charging Times
When we compare conventional lithium-ion batteries to lithium-metal anode battery technology, the lithium-metal anode batteries have a superior energy density. For users of wearable devices, this translates to longer usage periods and fewer charging interruptions as well as faster charge times, which minimises downtime and guarantees that gadgets remain operational when needed.
Enhanced User Experience
Fast charging periods and increased energy density which is key to longer usage periods improve wearable technology’s overall performance, enabling consumers to maximise its benefits without sacrificing dependability or quality
Lithium-metal anode powered batteries also improve wearable gadgets’ dependability and durability. Users can count on their wearables to function reliably day or night and to enable a variety of applications, such as health monitoring and exercise tracking. These batteries are made to endure the demands of regular use, guaranteeing that gadgets continue to be reliable and operational for long stretches of time.
The use of the highest performing materials in wearables typically comes at a high cost. However, with the advancement of new technology, it becomes possible to utilize more widely available and cost-effective anodes without compromising on performance. This approach allows for the efficient operation of wearables while also offering a cost benefit, addressing the economic challenges associated with high-performance materials.
Overcoming Adoption Barriers
One of the key reasons for the slower adoption rate of consumer wearables is the charging rate. The utility of these products can be increased, along with their consumer appeal by extending their battery life and charging timeframes. The advantages of the next generation of batteries—faster charging, longer battery life, and improved device dependability—can greatly accelerate wearables’ uptake.
Advancing Wearable Technology
By tackling the crucial problem of battery duration, coupled with a fast charge capability, lithium-metal anode technology would propel the wearables business forward. An emphasis on sustainability and safety guarantees that these developments help both consumers and the environment, while our smaller, more efficient batteries provide designers the freedom to develop creative new gadgets.
Transforming the Landscape of Wearable Technology
Lithium-metal anode battery technology brings numerous benefits to the consumer wearables sector:
- Longer Battery Life: Wearable devices will last much longer on a single charge, addressing a significant pain point for users.
- Increased Monitoring Time: Faster charging means users can monitor their health and activities for extended periods without interruption.
- Reduced Equipment Needs: With longer battery life and faster charging, users will need fewer duplicate products to cover charging times, simplifying their tech ecosystem.
Imagine being able to monitor your heart activity and more to manage health conditions without worrying if your device has enough power? With improved battery longevity, users can rely on their wearables for consistent health insights, making it easier to identify trends and make informed lifestyle changes. This seamless integration into daily life not only promotes better health management but also empowers users to take proactive steps towards their well-being.
These enhancements not only improve the user experience but also pose the potential to increase the adoption rate of consumer wearables.
Looking Ahead: Shaping the Future of Wearable Technology
Wearables have a bright future because of AI and cutting-edge battery technology, which will greatly enhance their usability, dependability and functionality. The next generation of batteries are revolutionising the wearables market and paving the way for a new era of technological innovation by emphasising sustainability, increased energy density, quicker charging times, and improved safety features.
Business
The Future of Observability: Empowering businesses through data-driven transformation
Karthik SJ, General Manager AI, LogicMonitor
The tech industry is at the cusp of a revolution, where digital transformation has shifted from aspiration to necessity. At its heart lies observability – a critical enabler for organisations navigating the complexity of modern IT infrastructures. Observability goes beyond monitoring systems or tracking performance; it transforms vast streams of system data into actionable insights that drive real-time decisions, improve operational efficiency, and ensure business resilience.
Observability: The foundation of digital transformation
The digital transformation journey requires businesses to adopt a more sophisticated approach to managing their IT ecosystems. As organisations scale and evolve, they rely on a growing array of technologies, from cloud services to hybrid infrastructures, microservices, and containers. Parallel to increasing complexity, is a need for more granular visibility into system performance, security, and user experience.
This is where observability becomes essential, unlike traditional monitoring which typically tracks basic metrics like uptime and system health, observability provides a much deeper understanding of how systems are functioning and why. It enables businesses to not only detect issues but also diagnose the root causes, empowering data-driven decisions that improve performance across the organisation.
Converting raw data into insightful knowledge is vital in a world where companies need to function more quickly and efficiently. Beyond simply detecting issues, observability’s power lies in its ability to help organisations foresee problems before they cause operational disruptions. This proactive strategy helps businesses maintain uptime, optimise resources, and, ultimately, deliver superior customer experiences.
The rise of AI-powered observability
As organisations grapple with increasingly complex hybrid IT environments, AI-powered observability has emerged as a cornerstone of innovation. These solutions go beyond ensuring uptime-they provide actionable intelligence that enables businesses to optimise IT operations and address challenges proactively. With 68% of organisations leveraging AI tools for anomaly detection, root cause analysis, and real-time threat detection, the demand for advanced observability tools is surging. This trend reflects a growing recognition that these tools are no longer just a technical necessity but a strategic enabler of business success. Observability empowers enterprises to stay ahead by driving efficiency, resilience, and adaptability in an ever-evolving digital landscape.
The path ahead: The convergence of AI and observability
As we approach 2025, businesses harnessing AI-powered observability are poised to gain a significant competitive edge over those still relying on traditional monitoring solutions. This shift is underscored by the fact that 81% of enterprises plan to boost their AI investments in the coming year focusing on predictive analytics, automation, and anomaly detection to further optimise data centers and support AI-driven innovation. The integration of AI with observability is not just about identifying problems – it’s about enabling businesses to anticipate challenges, enhance operations, and sustain a competitive edge.
For LogicMonitor, the coming year is about driving innovation in an industry that’s evolving as fast as our customers’ needs. By working closely with our clients like TopGolf and Franke, we’re helping them navigate this transformation with confidence. As observability technology becomes increasingly essential, we’re committed to empowering businesses to thrive without being held back by technological limitations.
Observability’s ever-more-important role in 2025
As 2025 approaches, observability is set to become even more integral to IT operations, compliance, and innovation. Regulations like the EU’s Digital Operational Resilience Act (DORA) which mandates robust ICT risk management and incident reporting for financial services,highlight the critical need for continuous observability throughout the development cycle. This shift will accelerate the adoption of Observability-Driven Development (ODD), a strategic approach to managing the complexities in distributed systems and microservices architectures.
The expansion of observability is driven by the increasing necessity to monitor applications, infrastructure, and services across diverse and dynamic environments while staying resilient and improving customer experience. As data volumes grow, organisations will face increased scrutiny over observability spending, making it even more crucial that they align with regulation to enhance operational resilience and compliance. AI-powered observability systems will continuously learn from new data, user feedback, and past incidents, allowing them to improve over time and become more accurate and effective at identifying anomalies, reducing noise, and pinpointing root causes.
One thing is clear as the observability landscape develops further: businesses that make investments in cutting-edge, AI-powered observability solutions will be better prepared to meet tomorrow’s problems and thrive in the rapidly shifting digital economy.